Frequently Asked Questions

Check most frequently asked questions here, if you still need help then please contact us at fourcustomercare@gmail.com!

Ordering & Billing

We process orders very quickly to get your clothing out to you as soon as possible, which means in most cases, we can't make any changes after an order has been placed.

That being said, if you have already placed an order and would like to

  • Cancel the order
  • Add or remove items
  • Change the shipping address
  • Upgrade the shipping method
  • Forgot a promotional discount code

Please contact our support team with your order number at fourcustomercare@gmail.com.

Cancellations and order modifications are not guaranteed and can only be made during business hours. 

If you do not receive an email from Future Of Unique Revolution within a few hours of placing your order, be sure to check your Spam or promotions folder. Another way to make sure you get our emails is to add us to your contacts list. Alternatively, the email address on file might be spelled incorrectly.

To check your orders, visit our ‚Äútrack your order‚ÄĚ page where you will be asked for your order number and email.

If you are still unable to locate the confirmation email for your order, please contact our support team by emailing fourcustomercare@gmail.com

There are several reasons why your order may have been cancelled:

  • The item(s) sold out.
  • We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.

If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.

Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order‚Äôs cancellation. The full amount of the order will be refunded back to the original form of payment used. Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.¬† 

Returns

All returns must be started within 30 days from when your order was shipped. 

Shipping cost are non refundable.‚ÄĮ¬†

  • Item must be unworn, unused, undamaged, and with all tags attached and in original packaging.¬†
  • Your item must have been purchased through our website, not from a store/retailer.¬†
  • We DO NOT accept returns/refunds on items that were part of a special offer.¬†
  • If your return is approved, it will be processed within 1 to 2 weeks¬†once received by our returns warehouse.¬† We appreciate your patience. 

Notify us by e-mail of your intention to return an item, and the reason for the return.¬†If you suspect a manufacturer's defect, please send a photo of the defect by e-mail. Include your name, order number, proof of purchase, and indicate if you would prefer a refund or store credit 

If your online order is not as expected, please contact us 

If you received damaged merchandise, please retain the box, packaging and all contents and contact us as soon as possible for assistance. 

Shipping

We ship worldwide. 

Once your order is dispatched you will receive a shipping confirmation, along with tracking details for your order. You can check the status of your order any time on our¬†TRACK ORDER page.   

Sorry ‚ÄĒ this can happen sometimes! Occasionally a carrier will tag a package as delivered before it's been physically dropped off.

Please check your front porch, side door, back porch, garage area, bushes, and mailbox to make sure it’s not hiding or jammed. Also, please ask your neighbors if they may have received it for you.

If you live in a apartment building or package was delivered to a commercial building try asking the front desk for further assistance.

Before contacting us, we recommend contacting your local post office/UPS with your tracking number. They may be able to locate your package. 

*FUTURE OF UNIQUE REVOLUTION LLC IS NOT RESPONSIBLE FOR MISSING OR STOLEN PACKAGES*

 

We do not ship items with a signature, so please make sure your address is a secure location.